Return Policy

Replacement:
Products  must be returned to ASD within 30 days for replacement.

IMPORTANT: For WayFinder products please contact:

CT Global, Inc.
Phone: (502) 499-8868
Fax: (502) 499-8508
E-Mail: info@ctglobalinc.com

• All defective and DOA  items will be replaced upon return to ASD, provided they are not physically damaged and are returned within the time frame stated above.

All returns must conform to the following guidelines
To insure accurate processing of credit issuance and/or replacement:

• All returns must be authorized by ASD customer support prior to return.
• All products must be returned in their original condition, including packaging, documentation, warranty cards, manuals, and accessories, along with a copy of your invoice.
• Refunds will be issued after product is received and inspected at our facility.
• Damaged products (including scratches) will be returned to the customer without refund.
• Thermally sealed packages must not be opened to qualify for refund.
• Products with missing parts or accessories will be returned to customer without refund.
• Due to health hazard, disposable devices such as mouthpieces, disposable alcohol detectors, and pre-calibrated sensor modules are not returnable in any situation.
• A restocking fee of 25% of the purchase price will be assessed for all returns for refund
• Shipping to and from the customer paid by the customer.
• Shipping charges will not be refunded.
• We cannot and will not accept items that are shown to have been abused, altered, or broken, whether accidental or intentional.
• When you are returning breathalyzers, do not send mouthpieces back even if they are still in their original packaging.

Important: Please make sure to purchase insurance at least for the value of the product when you are returning the product to us. ASD will not be liable for returned products lost in mail

Return Merchandise Authorization number (RMA)
To request for a Return Merchandise Authorization number (RMA) please Click Here

Re-stocking Charge
All returned products are subject to 25% restocking charge.

Shipping Charges
All shipping charges to and from customer are paid by customer unless authorized by ASD. Shipping charges are not refundable.