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General Return Policy Standard Return Policy is applicable only to products purchased by you directly from Advanced Safety Devices All product returns require a Return Merchandise Authorization (RMA) number. You may obtain the Return Authorization number by submitting our Request for Return Authorization form located on our website. Any return that falls under one or more of the following criteria will be returned to you at your cost:
Mail-In Rebate Policy
Combo, Bundle and Kit Specials Items sold as part of a Combo, Bundle or Kit may be returned individually for replacement within the applicable ASD Return Policy Period for that individual item. If an individual Combo, Bundle or Kit item is returned for a refund, the original discount will be voided, and the discounted amount will be deducted from the refund. Out-of-Stock (Back-Order) Items If ASD no longer carries an item that is sent in for replacement, or if that item is simply out of stock, the item will be sent to our Back-Order RMA Department. You will be notified via e-mail of two options: 1) ASD can send you a comparable replacement item, or 2) ASD can issue you a refund at the current market value of the product. A current-market-value refund may not exceed the original invoice price. If the item is returned within 15 days of the original invoice date, a refund will be issued that excludes all shipping costs. Quantity Purchases While ASD is more than happy to fill your quantity purchase orders with quantity of ten (10) or more of any given item in our inventory on a single purchase order are not refundable. , please understand that an order of that size, once purchase is completed, is automatically non-refundable. All other specific conditions related to the ordered item still apply, including any and all stipulations relative to any available replacement return policies. Please contact Customer Service with any questions you may have. Standard Return Policy
This is our Standard Return Policy. Items covered by this policy must be returned to ASD within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by ASD, and not the mere issuance of an RMA.
International Returns Our International customers can return their online purchases by mail after receiving a Return Authorization Number from ASD. Like domestic customers, the international customers will need to pay the shipping costs to return an online purchase. All shipping fees must be prepaid and ASD does not accept C.O.D. returns. Sorry, but exchanges are not available by mail for international customers. If you wish to exchange an online purchase, you must first return the item purchased for a refund and place a new order for the replacement item. Return of Consumable / Disposable Products
Breathalyzer Sensors, Mouthpiece and all Disposable Items
Consumable items are items such as disposable mouthpieces, disposable breathalyzers and breathalyzer sensors, etc. that are consumed once they are used. Due to direct and intimate human interaction with these products, they may cause serious health hazards if they are returned to ASD's inventory. In consideration to consumer's health, ASD strictly forbid the return of these items for any reason.
Not Returnable items covered by this policy includes but not limited to:
Return To The Manufacturer Replacement:
ASD must receive your return within 30 days from the date of your purchase and NOT from the date you requested for the RMA number. After 30 days, please contact the product manufacturer for any warranty work applicable. Refund:
Products and accessories except for consumable products can be returned
within 15 days of delivery*, but will be subject to a 25% re-stocking
fee to cover testing, cleaning and repackaging expenses. The restocking
fee pays for twice transaction processing fees and shipping costs
in a case of free shipping promotion. Customer will be responsible
for both the original outbound shipping charges as well as return
shipping charges. All returns must be in saleable condition with
original materials and packaging. Manufacturer Warranty All products carry manufacturer warranty and must be serviced by the original manufacture. See your device user's guide for information on the manufacturer and terms to their limited warranty. ASD will not cross-ship products.
All defective and dead on arrival items will be replaced upon return
to ASD, provided they are not physically damaged and are returned
within the time frame stated above.
All returns must conform to the following guidelines
to ensure accurate processing of credit issuance and/or replacement:
All returns must be authorized by ASD customer support
prior to return.
Important: Please make sure to purchase insurance at least for the value of the product
when you are returning a product to us. ASD will not be liable for returned products lost in transition. Return Merchandise Authorization Number (RMA) To request for a Return Merchandise Authorization number (RMA) please Click Here Re-stocking Charge All returns for refund are subject to 25% restocking charge. Shipping Charges
All shipping charges to and from customer are paid by customer. Shipping charges are not refundable. Your Return Arrived Damaged In the event that a return becomes damaged on its way back to us, ASD will inform the customer via e-mail that the item was received damaged and hold the product for up to 30 days. It is the customer's responsibility to file a claim with the shipping carrier and instruct ASD concerning what to do with the damaged goods. If ASD has not received notification or response from the customer within 30 days, the item will be donated or destroyed. |
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