Return Policy

Thank you for shopping at ASD online store. We're here to ensure that your experience is perfect.

In some rare instances, you may need some help with a return. Don't worry! The following information will help you process your return:

Refund:
Products and accessories( except for mouthpieces and breathalyzer sensor modules) can be returned within 15 days of delivery*, but will be subject to a 25% re-stocking fee to cover testing, cleaning and repackaging expenses. The restocking fee pays for twice transaction processing fees and shipping costs in a case of free shipping promotion. Customer will be responsible for both the original outbound shipping charges as well as return shipping charges. All returns must be in saleable condition with original materials and packaging.

Manufacturer warranty
All products carry manufacturer warranty and must be serviced by the original manufacture. See your device user's guide for information on the manufacturer.

ASD will not cross-ship products.

All returns must conform to the following guidelines
To insure accurate processing of credit issuance and/or replacement:

All returns must be authorized by ASD customer support prior to return.
All products must be returned in their original condition, including packaging, documentation, warranty cards, manuals, and accessories, along with a copy of your invoice.
Refunds will be issued after product is received and inspected at our facility.
Damaged products (including scratches) will be returned to the customer without refund.
Thermally sealed packages must not be opened to qualify for refund.
Products with missing parts or accessories will be returned to customer without refund.
Due to health hazard, disposable devices such as mouthpieces, disposable alcohol detectors, and pre-calibrated sensor modules are not returnable in any situation.
A restocking fee of 25% of the purchase price will be assessed for all returns for refund
Shipping to and from the customer paid by the customer.
Shipping charges will not be refunded.
We cannot and will not accept items that are shown to have been abused, altered, or broken, whether accidental or intentional.
When you are returning breathalyzers, do not send mouthpieces back even if they are still in their original packaging.

Important: Please make sure to purchase insurance at least for the value of the product when you are returning the product to us. ASD will not be liable for returned products lost in mail

Return Merchandise Authorization number (RMA)
To request for a Return Merchandise Authorization number (RMA) please Click Here

Re-stocking charge
All returned products for refund are subject to 25% restocking charge.

Shipping charges
All shipping charges to and from customer are paid by customer unless authorized by ASD. Shipping charges are not refundable.

Information