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Thank you for purchasing from Advanced Safety Devices, LLC and we regret that you have experienced difficulties with our products. We are committed to your satisfaction, and will happily process your return or exchange according to our policies, but please follow our procedures.
To ensure proper credit, obtain a Return Merchandise Authorization number (RMA#) by completing the following online form. Do not forget to press the "Submit" button. Within 48 hours (excluding weekends and holidays) you will receive an RMA number.
IMPORTANT: Before returning any order to ASD, an RMA# must be on the outside of the package preferably on the shipping label.. Again, no return will be accepted without an RMA number clearly marked on the shipping label. Returns without RMA number will be rejected at our receiving dock as an unauthorized return.
City: State: Post Code:
Reason for return:
Needs Repair: (within your warranty time) Received Wrong Item: (Must report within 72 hours) Changed My Mind: (Within the first 30 days)
What do you expect us to do?
Warranty Repair: (After 30 days you will be refered to manufactuer) Replace: (If goods found defective within the first 30 days) Issue Credit: (Carefully read our refund policy) Exchange with a different item: (only for unopened products & within 30 days)
Write the Return Merchandise Authorization number on the shipping label and include the following information on a separate sheet:
A. Return Merchandise Authorization Number
B. Your name, shipping address, and your day time telephone number.
C. Model number and description of the product you are returning.
D. Proof of purchase (i.e. A copy of your invoice, email, or your packing slip)
Use UPS, FedEx, or US postal service with a tracking number when shipping the package(s) to the address below:
Advanced Safety Devices
21430 Strathern St Unit M
Canoga Park, CA 91304
Returns are processed within 10 days of receipt, and refunds are credited or mailed within 2 weeks of processing. If you are returning items for refund, a 25% restocking fee will be applied to cover our return processing, credit card fees, packing, shipping and other restocking expenses. But, if you are exchanging the product with same or higher value, we may be able to waive the restocking fee and issue credit toward the purchase of another item. Returned merchandise must be unused and sellable condition. Shipping charges are not refundable.